Returns & Exchanges
Polène offers a 15-day return window from the date of delivery for items in their original packaging and perfect condition. We strive to ensure your satisfaction with our artisanal leather goods through a seamless and transparent exchange process.
Initiate Your Request
Log into our online returns portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the item in its original protective dust bag and box, ensuring all tags are attached and the product remains in unworn condition.
Label and Ship
Print the prepaid shipping label provided via the portal and drop off your package at the designated carrier location within 7 days of your request.
Quality Inspection and Refund
Once our workshop receives and inspects your return, your refund will be processed to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing