Frequently Asked Questions
Everything you need to know about your Polène experience.
Where are Polène products manufactured?
Our leather goods are designed in Paris and handcrafted by skilled artisans in Ubrique, Spain, a town renowned for its exceptional leather craftsmanship.
What shipping methods are available?
We offer international express shipping via DHL. Delivery times typically range from 3 to 5 business days depending on your location.
What is your return policy?
You may return your order within 15 days of receipt. Items must be in their original condition, unused, and with all protective packaging intact.
How should I care for my leather bag?
To preserve the quality of the leather, we recommend avoiding prolonged exposure to direct light or heat, and using a soft, dry cloth to clean the surface.
Are taxes and duties included in the price?
For most destinations, including the US and EU, taxes and duties are calculated at checkout. For other regions, customs fees may be charged upon delivery.
Can I modify or cancel my order?
Once an order is confirmed, it is processed quickly for shipment. Please contact our customer service team immediately if you need to make changes.